Apple announced on Wednesday that it will be giving EU consumers the option to receive refunds for in-app purchases and music downloads. This new policy is set to take effect on September 14th, and will apply to any app or album that was purchased within the last 14 days. In order to receive a refund, customers will need to contact Apple customer service.
This move comes after the European Commission formally accused Apple of violating EU consumer law, specifically regarding in-app purchases. The Commission noted thatApple was not transparent enough about the fact that some apps and games included microtransactions, which could end up costing consumers a lot of money. In response, Apple issued a statement saying that it is “happy to reimburse any customer who feels that they have been misled.”
how to get refund on app store
If you have purchased an app from the App Store and are not satisfied with it, you can request a refund. To do this, open up the email receipt that Apple sent you when you made the purchase and click on the “Report Problem” link next to the app’s name. You will be taken to Apple’s website, where you can fill out a form to request a refund.
Keep in mind that you can only request a refund for an app if you have not used it or if you have only used it for a short amount of time. Apple also reserves the right to refuse refunds for apps that have been downloaded more than once or that have been used for more than a week. Finally, remember that you will only receive a refund if Apple approves your request; it is not automatic.
Apple has announced that it will be providing EU consumers with a refund option for apps and music that were purchased within the last 14 days
This new policy is set to take effect on September 14th, and will apply to any app or album that was purchased within the last 14 days. In order to receive a refund, customers will need to contact Apple customer service.
This move comes after the European Commission formally accused Apple of violating EU consumer law, specifically regarding in-app purchases. The Commission noted that Apple was not transparent enough about the fact that some apps and games included microtransactions, which could end up costing consumers a lot of money. In response, Apple issued a statement saying that it is “happy to reimburse any customer who feels that they have been misled.”
If a consumer feels like they were wrongfully charged, they can submit a refund request to Apple and receive back the full amount of the purchase
The refund policy is available for both apps and music, but customers are limited to one request per item. In order to submit a refund request, you have to open up the email receipt that Apple sends you when you make a purchase and click on the “Report a Problem” link next to the app or album’s name. From there, you’ll be taken to Apple’s website where you can fill out a form and submit your request.
It’s important to note that you can only request a refund for an app if you have not used it or if you have only used it for a short amount of time. Apple also reserves the right to refuse refunds for apps that have been downloaded more than once or that have been used for more than a week. So if you’re thinking about requesting a refund, make sure to do it as soon as possible after buying the app or album in question.